Yahoo Mail customers have been experiencing serious problems accessing their email accounts over the past day, with thousands unable to use the service on their phones and computers – but the company has issued a fix for the problem that is says works on Android smartphones.
Here is the advice Yahoo Mail gave to its customers on X, the social media site formerly known as Twitter.
For Android Devices:
1) Long press the app icon.
2) Click the info icon on the top right corner to open the app settings.
3) Scroll down to the usage section and storage row, and open it.
4) Clear cache and clear data.
5) Reopen the app and it should work as usual
Yahoo has not posted a fix for customers with an iPhone or using a computer.
But even since this advice was posted online on Tuesday, Yahoo Mail customers are having mixed results with the method, with some taking to X to say the fix does not work.
“It requires sending me a notification to my phone to verify its me but that isn’t coming through,” said X user @Dee03702645, while others said after trying the fix their password to their email account no longer worked.
