Royal Mail has been fined £10.5 million for missing its post delivery targets in the 2023-2024 financial year, regulator Ofcom said.
The fine is the second in two years, after the watchdog also gave Royal Mail a £5.6 million penalty in November 2023.
Royal Mail said just under three-quarters of first class post was delivered on time during the period, well short of its 93% target.
And 92.7% of second class post was delivered on time, below its 98.5% target, it said.
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