“I was going to purchase a box, or a carton, of mineral water and the lady who was overseeing the area was very insistent on helping me.
“I was like, ‘No it’s fine, I’m in the shelf checkout, I’ll just do it myself,” the shopper said, to which the assistant responded: “Okay, but can you scan [the water] first?”
Confused, the shopper proceeded to scan the water, but was left pondering what purpose the rule had.
She turned to her viewers to ask: “Do you know why I had to do that? Can you let me know? If you work at Coles, what is the reason for having to scan your groceries in a certain order when you’re using the self-service checkout, and why do they even care?”
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People were quick to answer Teya’s question, with several supermarket workers agreeing that the rule was implemented to prevent the theft of large items.
One person explained: “As an ex-Coles service employee, it’s because bulk items are their highest stolen item. Even at the normal registers, they’ll ask you if you have any bulk items first. It’s hard on workers.”
Another person added: “As a Woolies worker I don’t often shop at Coles but to be honest bulk items are monitored due to theft.
“Not saying that all customers would thieve – but the loss of bulk items adds up daily. Same as fruit and vegetables.”
An AI tool was used to bring an extra layer to this story ***
