A British family has won a compensation battle against Jet2 after their five year old daughter was severely injured by crashing into a glass door in a Canary Islands resort, which they claim did not meet Spanish safety standards.
Mya Mullin was left with deep cuts and permanent scarring from the 2018 accident at Gran Canaria’s Hotel Lago Taurito during a package holiday booked through Jet2.
Hudgell Solicitors launched legal action against Jet2, asserting that the company had neglected its duty of care.
While Jet2 stopped short of admitting liability, they agreed to a settlement, awarding now 12 year old Mya a “five-figure” sum as confirmed by her legal team.
Neil Mullin, Mya’s father, vividly recalled the chilling incident: “I heard the bang” and then witnessed his daughter Mya “still in the door with glass stuck in her, screaming.”, reports the Mirror.
The traumatic experience, according to Mr. Mullin, took its toll on the family: “Seeing my child stuck there with the glass embedded and then holding her stomach wound together for about 30 minutes until the ambulance arrived, it really affected all of us.”
He also condemned the oversight: “It was just neglect. You book a holiday for your family and you expect a room that is safe for you and your children, but it didn’t look like any recent safety checks had been done. I think Jet2 failed their customers.”
Mr Mullin insisted that suing Jet2 “wasn’t about the money”, but rather to hold the firm responsible for offering accommodation that was “a death trap”.
Mya was whisked off for emergency surgery at a Las Palmas hospital due to serious stomach and leg injuries.
Travel accident specialist Anne Thomson from Hudgell Solicitors remarked: “Package holiday tour operators have a duty of care to their customers no matter where in the world you travel.
“They are accountable for making sure your safety is prioritised at your accommodation, and that facilities and services meet acceptable standards ensuring they are safe. We contended in this case that they had not done so.”
A Jet2 spokesperson stated: “We can confirm that we have reached a settlement in relation to an incident which occurred in 2018. The health and safety of our customers is extremely important to us and we would like to reiterate how sorry we are about this incident.”