The results are in, and we now know who is performing well – and not so well – when it comes to broadband complaints. Telecoms regulator Ofcom has just released its very latest stats, and it appears that TalkTalk needs to pull its socks up. The popular Internet Service Provider (ISP) is currently bottom of the table when it comes to moans and groans with 13 complaints per 100,000. That’s more than double the gripes Plusnet receives with that BT-owned provider scoring just 5 complaints.
“TalkTalk was the most complained-about broadband provider, with complaints figures remaining at similar levels to the previous quarter,” Ofcom explained.
“Plusnet was the broadband provider that generated the fewest complaints.”
Also doing worse than its rivals is Virgin Media with a result of 12, this firm was then followed by EE, Vodafone and and BT who all scored 11.
YOU CAN SEE THE FULL RESULT BELOW
PLUSNET • 5 complaints per 100,000
SKY • 7 complaints per 100,000
NOW • 9 complaints per 100,000
BT • 11 complaints per 100,000
VODAFONE • 11 complaints per 100,000
EE • 11 complaints per 100,000
VIRGIN MEDIA • 12 complaints per 100,000
TALKTALK • 13 complaints per 100,000
Ofcom doesn’t just look at broadband with the team also checking out Landline, Mobile and Pay-TV complaints as well.
If you want the best Landline, Utility Warehouse wins with just 1 complaint per 100,000. At the other end of the Landline table is EE and TalkTalk who both score 8 complaints per 100,000.
The best Pay-TV is Sky with just 2 complaints per 100,000. Virgin Media came out bottom in this catagory with the worst score of all content providers.
Vodafone and Tesco both came out on top for Mobile with these providers both getting the fewest complaints.
According to Ofcom, complaints about fixed broadband and pay-TV increased, and complaints about landline and mobile stayed the same, which clearly shows that service providers need to improve.
Speaking about the new stats, Natalie Hitchins, Which? Head of Home Products and Services, said: “These findings highlight just how many broadband and mobile firms are continuing to fall short of their customers’ expectations.
“Year after year, our research shows that smaller providers are outshining the biggest broadband and mobile firms and out-of-contract customers who switch could make significant savings. On average, out-of-contract TV and broadband customers could save £160 by switching and mobile customers could save £67.
“Any telecoms customers who are nearing the end of their contract and are unhappy with their current provider, or could stand to make savings, should not hesitate to vote with their feet and move to a different provider.”