Octopus Energy is to pay £1.5 million in refunds and compensation after it failed to provide customers with final bills within six weeks, Ofgem has said.
The regulator found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six weeks, as required under Ofgem’s rules.
Octopus had agreed to pay a total of £1.483 million in compensation and redress, an average £43 per affected customer, in recognition of the impact the issues may have had, particularly on those who may be vulnerable, Ofgem said.
