Butlin’s has issued an apology after one family discovered their accommodation was “grimy” and “damp”, desperately requiring “a massive deep clean”. Mum Jasmine turned to TikTok to express her dismay with the lodging at the Skegness holiday resort, posting footage of the squalid room to her 19,000 followers.
“I could make a 10-minute video on all of the issues in here but here’s some of them,” she wrote beneath the clip. “Even walking up to the room I felt grimy. This is the Butlin’s comfort room. This is my sign to not blindly book something hahaha.” She proceeded to provide a walkthrough of the accommodation – which proved so unbearable they couldn’t endure sleeping there for more than one evening – revealing grime everywhere, including within the shower and rubbish bin.
During her commentary, Jasmine explained: “I was meant to book the apartment but I didn’t realise. When I first walked in there and I saw there’s only two rooms and one bathroom in the middle, I thought, ‘Where’s the rest of it?’.”, reports the Mirror.
“I am going to emphasise that was not Butlin’s fault at all though to be fair – it was my fault. So anyway I don’t know if the videos can do it justice because the smell when I walked in there was just absolutely wild. This isn’t the cleaner’s fault or anything like that – it’s the turnover rate is the issue. These rooms need massive deep cleans because a quick once over is not going to help. I didn’t even want to shower in there – in fact, I didn’t shower in there. I ended up going to the swimming pools to have a shower.
“We spent one night in this room and the beds were so damp – my daughter even woke up asking why the bed was so wet. I can’t explain the smell. I know I keep saying it but it was horrific. The mould was over the windows, there were cobwebs up the walls… This was a dead bug on our bed and then our daughter got poo on her hand walking out and I was like ‘nah, that’s it, 100% I am going.’ The stuff kids can do here is amazing though – I will not fault Butlins for that. It is just a shame about the room.”
When The Mirror contacted Butlin’s, a spokesperson for the holiday park said: “We’re sorry and disappointed to see the cleanliness issues the guest experienced with their accommodation. This certainly isn’t the high standards we expect our guests to receive when they holiday with us. We carried out a full reclean and offered a gesture of goodwill which was accepted.”
Fellow holidaymakers shared similar horror stories in the comments, with one person writing: “This looks so much cleaner than our room [laughing emoji].”
Another visitor revealed: “Skegness I had the most horrible room haven’t ever gone back. It was a hot year window broke couldn’t open it, bedding didn’t get changed stuff left under the bed etc was horrible.”
Yet another guest defended the popular resort, insisting they had only positive memories, writing: “Which Butlin’s is this? ? We’ve always been to skeg one and never had a room like this. That’s grim.”