Fury is boiling over in Majorca’s hospitality industry as an hotelier slammed Spain’s new “Big Brother” registration system for tourists, calling it an “unnecessary bureaucratic disaster” that could drive travelers away.
Gabriel Escarrer, CEO of the Palma-based Melia Hotel Group, has denounced the policy, which requires hotels to demand extensive personal information from guests at check-in.
Hoteliers across Spain have expressed outrage, arguing that the new system imposes significant administrative burdens on staff while raising concerns about guest privacy.
They fear that the stringent requirements could deter potential tourists from booking accommodations.
“This is an unnecessary bureaucratic nightmare,” Escarrer said, echoing the sentiments of other hotel operators who are calling for the measure to be “watered down” or withdrawn entirely.
Despite the backlash, the Spanish government has defended the policy, emphasising its importance for national security.
Officials claim that the system has already helped law enforcement apprehend hundreds of wanted criminals.
“The security of our citizens and visitors is a top priority,” a government spokesperson stated.
“These measures ensure a safer environment for all.”
However, the hospitality sector remains unconvinced, arguing that the measures come at the cost of guest satisfaction and operational efficiency.
As the busy summer season looms, there is growing concern about how the new system will be received by tourists, who may find the process intrusive or cumbersome.
Hoteliers warn that dissatisfaction could damage Spain’s reputation as a top tourist destination, especially among international travellers who value privacy and convenience.
