Jet2 has announced a major change for customers travelling to six popular holiday destinations. The package holiday provider is rolling out an exclusive new service that will allow customers to track their coach transfer back to their departure airport in real-time.
The live feature will allow customers to view their pick-up locations, expected pick-up time – including revised information in the event of delays – pick-up progress and the latest pick-up stop the coach has reached. It will also provide the coach driver’s name and the vehicle licence plate number. Jet2holidays says customers will be able to view all of this information via its app from 30 minutes before their departure pick-up time.
A ‘Live Transfer Status’ beacon will appear on the app and this will allow customers to view the information in real-time once it’s been selected.
A new function in the Jet2holidays app also gives customers coach transfer information, including coach number and parking location, when they arrive into a destination.
This “exclusive functionality” is available to Jet2holidays customers who are taking a coach transfer back to their departure airport when returning home from all destinations in the following six areas:
- Balearics
- Canaries
- Mainland Spain
- Morocco
- Turkey
- Bulgaria
Jet2holidays says it plans to expand the functionality across more destinations, including Greece, by summer next year.
Steve Heapy, CEO of Jet2holidays, said: “With millions of customers travelling on hundreds of thousands of coach transfers with Jet2holidays every year, our pioneering Live Transfer functionality is a real game-changer for us and for our customers.
“By providing customers with more real-time information about their coach transfer to the departure airport it means a hassle-free end to their holidays, which in turn is already resulting in far fewer calls to our contact centre and to our independent travel agent partners.
“A lot of hard work has gone into new innovation, and we are already receiving outstanding feedback from customers who are telling us how fantastic it is. This is another significant investment into delivering our VIP customer service, and I would like to thank our key partners and transfer suppliers for their role in its success.”
