Cops have fired back after a video allegedly showing a 911 dispatcher being rude to a caller went viral online.
Bakersfield Police Department released the full, unedited audio of the exchange after a TikTok user racked up nearly ten million views.
The saga began when the woman, named only as Natalie, shared a video on Feb. 11 that said: “If you’re in Bakersfield and you’ve ever called 911 then you probably got the same stupid b**** operator.”
Speaking directly to the operator, Natalie said, “Why are you such a c***? Why do you have an attitude for me calling your job, you weird a** b****.”
In a move for transparency, BPD launched an internal review and released the audio from the 2021 call referenced online.
The audio tells a different story than the one told online. In the first four-minute clip, the dispatcher is heard calmly gathering details of an alleged domestic violence incident.
In three following calls, dispatchers tried to “coordinate contact” with Natalie, who had left the initial location after waiting for several hours. The dispatcher wanted to send a responding officer to her home.
When Natalie declined, expressing concern her parents would be “mad” if police showed up, and wanted to “call it off,” the dispatcher explained that because it was a domestic violence complaint, they could not.
The dispatcher then provided hours of operation for the police station so she could come in herself and file a report.
“In each of these calls, our call-takers provided courteous and professional communication consistent with the service expectations of our organization,” the BPD said in a statement.
Police officials clarified that none of the employees who were doxxed online were involved in the incident.
