PRIMARK’S Disney-themed cafe in the world’s biggest store was temporarily shut down after a shopper allegedly spotted a mouse.
Diners at the £70million flagship branch were forced to abandon their mouse-shaped pancakes as pest control arrived to deal with the suspected rodent.
The two customers allegedly filmed the mouse as it scuttled across the café floor on Wednesday, June 26, a source claimed.
The horrified shoppers complained and Primark bosses shut the café down before raising the alarm.
A deep clean was carried out by staff and pest control arrived to hunt for the mouse, Birmingham City Council has confirmed.
A full inspection was undertaken by environmental health officers on Thursday.
Primark has since confirmed there had been reports of a mouse sighting and that they have stepped up their pest control measures.
A source told BirminghamLive: “It wasn’t droppings that they saw, it was an actual mouse!
“Two customers had taken a video of it in the café and complained about it. The environmental health officers were called and they closed the cafe.
“They closed the Disney café on Wednesday.
“All the staff members and all the managers knew about it.
The Primark Café with Disney is hugely popular with our customers and food safety is of paramount importance.
“They had a deep clean while it was shut, but I can’t see how they could catch it and get rid of it in such a short space of time.”
No evidence of the mouse was discovered and the café is now back up and running.
A Primark spokesman said: “The Primark Café with Disney is hugely popular with our customers and food safety is of paramount importance.
“Through our partner, Aramark, we implement industry-leading food practices throughout the café including specialised training and certification of our employees, as well as a team dedicated to food safety which conducts frequent internal audits to ensure standards are maintained.
“Following a reported sighting of a mouse, pest control were called to the store and a deep clean was carried out.
“At no point did this issue affect the kitchen or food preparation areas.
“Environmental health officers immediately conducted an inspection of the café and awarded it the highest possible rating (5 stars) for food safety.
“Additional pest control measures have since been put in place.”
Nick Lowe, food safety operations manager at Birmingham City Council added: “On Wednesday 26 June, a complaint was received concerning a mouse being sighted.
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“A full inspection was immediately undertaken by environmental health officers.
“The company had already closed the café the previous day, had initiated a full deep clean and had brought in pest control to carry out additional remedial works.
“On our inspection, no evidence of a problem was found and we were more than satisfied with the response from the company in dealing with the complaint.”
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