O2 prospects obtain grovelling apology textual content after 4G community meltdown – however customers slam ‘insulting’ compensation

O2 prospects obtain grovelling apology textual content after 4G community meltdown – however customers slam ‘insulting’ compensation

O2 CUSTOMERS have obtained a grovelling textual content apology in the present day after the corporate’s 4G community meltdown, however customers h

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O2 CUSTOMERS have obtained a grovelling textual content apology in the present day after the corporate’s 4G community meltdown, however customers have slammed the “insulting” compensation supply.

The cellphone firm has instructed prospects they are going to be credited for 2 days of their month-to-month airtime subscription by the top of January – which works out to be as little as 84p for some.

O2 have apologised to customers and offered them compensation after this week's 4G network meltdown
O2 have apologised to prospects and provided them compensation after this week’s 4G community meltdown
PA:Press Affiliation

The textual content apologised for the “community points” and has mentioned they’re doing all they’ll “to ensure this difficulty doesn’t occur once more”.

It comes after 25million O2 prospects have been left with out knowledge for almost 24 hours, whereas some couldn’t ship textual content messages on Friday.

Nonetheless, many shoppers took to Twitter to blast the supply as “insulting” and “disgusting”.

One mentioned: “@O2 you suppose crediting me in 7-Eight weeks is an appropriate apology?! It’s the damned insult to the damage! I’m disgusted!!”

This is the text O2 customers received
That is the textual content O2 prospects obtained
Another said they were 'disgusted' at the offer
One other mentioned they have been ‘disgusted’ on the supply
Customers slammed the compensation offer as 'insulting'
Clients slammed the compensation supply as an ‘insult’
The compensation works out to barely a £1 for some customers
The compensation works out to barely a £1 for some prospects
Customers will be credited for two days of their monthly airtime subscription by the end of January
Clients will probably be credited for 2 days of their month-to-month airtime subscription by the top of January
Alamy

One other added: “@O2 I obtained your textual content stating you’ll be giving 2 days credit score as an apology; approx 94p is an insult not an apology.”

One mentioned: “Blimey, @O2 has provided two days of community fees to compensate for a time out of contract. At £15/month, that’s £1. Merry Christmas!”

One who claimed they’d not obtained the textual content but mentioned: “@O2 haven’t even obtained the apology textual content however 2 days credit score of airtime again is disgusting compensation.

“Must be handled higher. Would love somebody to ring me and I wish to go away and no I’m not paying the rest of my SIM solely contract.”

This customer said O2 should have treated them better
This buyer mentioned O2 ought to have handled them higher

Your rights when your community goes down

WHEN your community goes down, it's your cellular supplier's accountability to repair the issue.

In case you really feel the outage brought on you vital issues otherwise you waited a very long time for the repairs to happen, it’s price complaining and asking for a refund in your invoice or compensation.

To complain, you must comply with your supplier’s formal complaints process. Particulars must be out there on its web site or from its buyer providers.

In case your drawback remains to be unresolved after eight weeks you’ll be able to submit your criticism to an unbiased Various Dispute Decision (ADR) scheme.

Ofcom has accredited two ADR schemes – CISAS and Ombudsman Providers: Communications.

Your supplier will inform you which scheme it’s a member of.

In case your cellular plan is £13 a month, for instance – which is reportedly O2’s most cost-effective airtime aircraft – as there are 31 days in December, you’d get again simply 84p.

Pay £20 month, and also you’d get round £1.40.

O2 says this will probably be credited by the top of January onto your month-to-month cellular invoice.

Pay-as-you-go (PAYG) cellular customers will get a 10 per cent credit score on a top-up within the new yr, whereas PAYG cellular broadband prospects will get a 10 per cent low cost on a bolt on buy within the new yr.

Not everyone thought the offer was unfair
Not everybody thought the supply was unfair
This customer seemed understanding
This buyer appeared understanding

An O2 spokesperson mentioned: “We’d as soon as once more prefer to thank our prospects for his or her endurance. We’re doing all we are able to to ensure this difficulty doesn’t occur once more.”

In case you’re one of many 7million folks with a supplier that piggybacks on O2’s community, equivalent to GiffGaff, Lycamobile, Sky Cell, and Tesco Cell this compensation is not going to apply.


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Not everybody appeared upset with the O2’s compensation supply.

One individual on Twitter mentioned: “Good on @O2 for texting their prospects and providing a credit score for 2 day for month-to-month contract by the top of Jan. Truthful sufficient!”

One other added: “@O2 thanks on your txt however truthfully it’s not obligatory! The world didn’t finish did it – IT sadly breaks generally. Inform Mr Evans to sit back & not stress, most of his prospects are understanding. Thx for the comms updates all through – Merry Christmas xxx”

Try how one can declare a reimbursement from O2 after its community went down.


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