MICROSOFT should compensate long-suffering Windows 10 users bogged down by technical issues after being forced into updating to its latest software, says Which?
Though the tech giant hasn’t committed to a payout, it did recently fork up £150 to a user who had all his files wiped out by the operating system – with the firm’s customer support unable to find a fix.
Getty – Contributor Windows 10 forced automatic updates on users before reversing the feature in 2017
Which? is urging it to issue similar payments to its wider user base.
A recent survey of 1,100 Windows 10 users carried out by the consumer publication found that half had experienced some kind of problem with the operating system.
The most common complaints (21%) were software compatibility issues such as programs not working properly, or at all.
In many cases, Windows 10 had caused computer slowdown or complete PC failure.
“Of those in our survey who experienced this, 46% told us they had paid someone to fix it, at an average cost of £67,” said Which?
Getty – Contributor Over 500 people surveyed said they were still encountering Windows 10 software issues three years since its release
Microsoft‘s newest operating system turns three years old in July and it’s been annoying users since its release.
In a move met with outrage, Windows 10 was forced on people through automatic updates that went beyond simple security patches to span everything that Microsoft wanted to put on your PC or laptop as part of the new OS.
The decision was dubbed the “worst feature about Windows 10”.
And then, in 2017, Microsoft reversed it – issuing an update that let you hit the snooze button indefinitely on auto-updates, allowing you to stop the old switcharoo in its tracks.
But it seems that people are still struggling with Windows 10 – and now Microsoft has agreed to work with Which? to “help consumers left frustrated and out of pocket due to the update”.
It’s unclear what fruits this partnership will yield, but a payout would be the most pleasing.
And it’s the least a multi-billion dollar company like Microsoft can do for its legion of devoted followers.