Virgin Media announced earlier this week that it is pushing out a radical upgrade to millions of customers.The new update, called Intelligent WiFi,
Virgin Media announced earlier this week that it is pushing out a radical upgrade to millions of customers.
The new update, called Intelligent WiFi, aims to boost the signal around the home with customers expected to connectivity improve by up to three times.
Virgin is using numerous ways to help customers get a better signal with the update able to constantly monitor signals from other routers that may be nearby.
This will help reduce the interference that is often created when lots of routers are near one another and will be especially useful for those living in densely populated areas and buildings such as flats.
One more big change that Virgin is implementing is something called Band Steering which prompts gadgets and devices to seamlessly switch between a 2.4GHz or 5GHz frequency to optimise performance.
With band steering on the Hub 3, testing showed that gadgets connecting to the 5GHz frequency increased by 25 per cent, giving these devices greater speeds.
Once the update is installed, users will not only get improved speeds but they can then use the new connect app to check each room in the home to see how well their broadband is performing.
If any blackspots are found, the app will show an alert with Virgin now also offering boosters which should then make sure broadband is beamed to every corner of the home.
These signal strengtheners plug straight into wall sockets and are free to VIP and Full House customers with everyone else paying a fee of £3 per month.
All of these updates are clearly very good news for Virgin Media customers but there is also some bad news as not everyone can get access to Intelligent WifI.
Virgin says that it is only pushing out the update to customers with Hub 3 routers which means if you are not using that device you won’t get access to the new features.
You can check which Hub you have simply by the way it looks.
The image below shows a Hub 2 on the left and a Hub 3 on the right.
If your router is an older Hub 2 model, Virgin says you can apply for a new one which can be self-installed or fitted by an engineer.
However, although this update is free it is worth remembering that all of your internet-connected devices including smart speakers, cameras, bulbs, laptops and smartphones will need to be reconfigured to the new Wi-Fi.
If you have a large number of connected devices this can be a fairly big hassle so be prepared before installing the new router.