It was just over a week ago that some Sky customers were hit with annoying issues when trying to tune into their favourite shows and movies. The UK firm’s popular Sky Q boxes suddenly started freezing and showing error messages with many left hugely frustrated by the sudden glitch that affected devices nationwide.
Sky quickly fixed the bug, but some complained they were still having difficulties days after the initial outage. Sky gremlins are incredibly rare, and the company clearly takes what happened incredibly seriously, with numerous messages—and even a text—apologising for the Q box outage.
Now, in a bid to help smooth things over, Sky has issued a new email telling those affected they can grab a free Sky Store Buy & Keep movie.
“We’re extremely sorry if you experienced disruption to your Sky Q services recently,” Sky said.
“On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services.
“We’re gifting you a Sky Store Buy & Keep movie — it’s our way of saying thank you for bearing with us.’
Movies available as part of the gift include blockbusters such as Bullet Train, Jumanji: The Next Level, Les Misérables, Venom, Gladiator, Brides Maids and The Equalizer.
To grab this bonus, Sky Q customers can click on Sky Store from the homepage. Then they will see a ‘Your Sky Store gift on us’ tile at the top.
It’s then simply a question of picking a film. “Once downloaded, this is yours to keep forever,” Sky added.
The only thing to be aware of is that users need to make their gift selection before 31 May.
Along with dishing out free movies, Sky is also reminding anyone still see Q box issues to give things a reboot.
If you’re still experiencing disruption to your Sky Q services, you need to try the following steps:
• Switch off your Sky Q box at the mains.
• Wait for 30 seconds.
• Switch it back on to restore services.
• Please also reboot your main Sky Q box if you’re having problems with a connected Mini box.
Hopefully, this will fix things and get your viewing back to normal.
