Ofcom has named and shamed the UK broadband and landline services which received the most complaints to the regulator. Between October and December of last year, NOW Broadband received the most complaints (per 100,000 customers) of any broadband and landline provider.
NOW Broadband came in joint first with TalkTalk for broadband complaints, with 13 each, and EE coming third. NOW Broadband also topped the list as the most complained-about landline provider in the UK, with 10 complaints. TalkTalk and EE swapped positions here, with EE coming in second and TalkTalk in third. Sky came out on top, coming seventh for broadband complaints and eighth for landline complaints.
The overall number of complaints about broadband went down compared to the previous quarter, while complaints about landline stayed consistent, according to Ofcom.
Ofcom Policy Director, Fergal Farragher, said: “This latest set of figures shows a positive overall pattern, which is a reduction in complaints about three of the four main services covered by the data.
“We’re pleased to see this, but we also note that some providers have seen complaints about them increase on the previous quarter. This means it’s not an entirely positive set of figures, so we’re keen to see further improvements across all providers and services.”
The broadband services that received the most Ofcom complaints (and the complaints per 100,000)
NOW Broadband – 13
TalkTalk – 13
EE – 12
Virgin Media – 11
Vodafone – 11
BT – 10
Sky – 6
Plusnet – 5
The landline services that received the most Ofcom complaints (and the complaints per 100,000)
NOW Broadband – 10
EE – 8
TalkTalk – 7
BT – 7
Virgin Media – 6
Plusnet – 4
Vodafone – 3
Sky – 2
