A UK travel company has gone bust, leaving thousands of holidaymakers facing cancellations and uncertainty over their bookings. Jetline Travel, a London-based firm that also operates under multiple trading names, including Jetline Cruise, Bargain Late Holidays, and Elegant Getaways, has ceased trading as an ATOL holder, the Civil Aviation Authority (CAA) has confirmed.
The collapse has affected nearly 5,000 customers, many of whom had booked cruise holidays with Princess Cruises, Cunard, and Holland America. These bookings have been cancelled due to an “breach of contract” between Jetline and the cruise operators. The CAA advised: “If you are currently overseas and you hold a scheduled flight e-ticket, the flight remains valid for the return journey. You are advised to check in with the airline as per the existing flight ticket.”
However, the authority warned that while flights may still be operational, other services such as accommodation and transfers may not be covered.
The CAA added: “Other services have not been paid to the local suppliers and you will be required to re-arrange and pay for these services again.”
For those who booked cruise-only trips or accommodation without flights, the situation is even more uncertain.
These bookings are not covered under the ATOL scheme, meaning affected passengers must contact the individual service providers.
Jetline also acted as an agent for other ATOL-protected operators, meaning some customers might still be protected if their ATOL certificate lists another company.
The CAA urged affected travellers to check their documents: “Check your ATOL Certificate under the ‘Who is protecting your trip?’ section.
“This will show who the responsible ATOL holder is. If the protector of your trip is still trading, you should contact that ATOL holder for further assistance.”
The collapse has frustrated many holidaymakers, with some saying they have been unable to contact Jetline.
One customer wrote online: “Our holiday including cruise, flights and hotels appears to have gone. Totally unable to contact Jetline.”
Another traveller claimed they were told they had 48 hours to pay again for their holiday or it would be cancelled.
The Advantage Travel Partnership, a business network representing Jetline, said in a statement: “We are greatly saddened that Jetline Travel has ceased trading.
“They have been a highly valued member of the Partnership since 2015, and our thoughts are with their customers and staff who have been impacted.”
Passengers who booked through P&O Cruises have been reassured that their reservations have been transferred directly to the cruise line.
The CAA is currently gathering information from the company and will provide further updates on how customers can make a claim.
