Morrisons is all set to introduce a major change to all of its stores in a bid to ensure the shelves are stocked as quickly as possible. The popular UK supermarket chain is rolling out a new tracking app across its stores to help speed up shelf stocking by floor staff.
The system will help the managers to monitor how quickly employees are unloading and placing products on shelves, making it easier to identify delays and improve efficiency. The goal is to ensure shelves are replenished more quickly, enhancing the shopping experience for customers. The new system, which was first reported by The Telegraph, will also let the managers identify when employees may need additional training.
The new app will “help teams understand their own performance” and allow employees’ work to be monitored by store managers, rather than the company’s head office.
A Morrisons spokesperson said: “Along with a lot of our sector, we have used ‘time and motion’ data for some time now to help us allocate hours to a store and ensure we have fair, consistent and standardised ways of working.
“To support this, we have created an app to help teams understand their own performance.
“This will allow us to be fair and consistent in recognising colleagues, whilst also identifying opportunities to coach our colleagues and understand where additional support and training may be required.”
Earlier this year, Morrisons updated its staff policies to boost customer service by restricting stockroom access to specific employees.
The aim was to ensure that team members were positioned where they could be most effective, helping customers directly on the shop floor rather than being occupied in back areas.
The company explained that this change was about having “the right colleagues in the right place” to consistently deliver excellent service.